Desktop Support Engineer with 1.5 years of experience in providing technical support and troubleshooting for desktops, laptops, printers, biometric devices, CCTV systems, routers, VPNs, and firewall devices. Skilled in hardware and software installation, network administration, system maintenance, and end-user support. Experienced in diagnosing and resolving technical issues to ensure seamless IT operations and minimal downtime.
Key Skills:
- Desktop & Laptop Troubleshooting
- Hardware & Software Installation
- Printer Installation and Maintenance
- Biometric Device Configuration & Support
- CCTV Installation and Troubleshooting
- Router Configuration and Management
- VPN Setup and Troubleshooting
- Firewall Configuration and Monitoring
- Network and Internet Troubleshooting
- Windows OS Administration (Windows 10/11)
- Remote Technical Support
- User Account Management
- IT Asset Management
- Preventive Maintenance
- Ticket Handling and Issue Resolution
Roles & Responsibilities:
- Provided technical support for desktops, laptops, printers, biometric devices, CCTV systems, routers, VPNs, and firewalls.
- Installed, configured, and maintained computer hardware and software.
- Configured and managed routers, network connectivity, and internet services.
- Assisted in VPN setup, user access management, and connectivity troubleshooting.
- Monitored and supported firewall configurations to ensure network security.
- Diagnosed and resolved hardware, software, network, and security-related issues.
- Installed and maintained printers, biometric attendance devices, and CCTV surveillance systems.
- Provided remote and onsite technical support to end users.
- Performed regular system health checks, updates, and preventive maintenance.
- Managed IT assets and maintained technical documentation.
- Ensured timely resolution of incidents and service requests through ticketing systems.
Technical Skills:
- Operating Systems: Windows 10, Windows 11
- Networking: LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP
- Security: VPN, Firewall Management
- Devices: Desktops, Laptops, Printers, Biometric Systems, CCTV Cameras
- Networking Hardware: Routers, Switches, Access Points
- Remote Support Tools: AnyDesk, TeamViewer, Remote Desktop
- Applications: Microsoft Office Suite
- IT Service Management: Ticketing & Incident Management
Experience:
Desktop Support Engineer – 1.5 Years Experience
Pay: ₹15,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Location:
- Coimbatore, Tamil Nadu (Required)
Willingness to travel:
Work Location: In person
