Job Summary
We are looking for a proactive and customer-focused Customer Support Associate to provide excellent support to customers through phone calls, emails, WhatsApp, and other communication channels. The ideal candidate will resolve customer queries, handle complaints professionally, coordinate with internal departments, and ensure a high level of customer satisfaction.
Key Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and chat.
- Respond to customer complaints professionally and within the defined turnaround time.
- Register and track customer complaints until resolution.
- Provide accurate information regarding products, pricing, availability, dispatch status, and warranty.
- Maintain detailed records of customer interactions in CRM/ERP systems.
- Follow up with customers regarding complaint resolution and feedback.
- Process replacement, return, and warranty claims as per company policy.
- Escalate unresolved issues to the concerned department.
- Prepare daily, weekly, and monthly customer service reports.
- Maintain high customer satisfaction through timely communication.
- Ensure adherence to company policies and service standards.
- Assist in improving customer support processes and documentation.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Good interpersonal and customer-handling skills.
- Ability to work under pressure.
- Strong follow-up and coordination skills.
- Good knowledge of MS Excel, MS Word, and ERP/CRM software.
- Positive attitude and professional behavior.
- Good time management and multitasking skills.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
