Roles and Responsibilities:
- Provide phone support for computer and telecom issues
- Troubleshoot desktop computers and network problems
- Install and configure software packages, operating systems, and networking components
- Customize and adapt existing programs to user requirements
- Update and create technical documentation
- Recommend and implement network infrastructure improvements
- Oversee and manage IT department resources for large projects
- Administer computer and phone systems
- Communicate updates and completion status to managers and users
- Training on company-specific IT systems and software
- Documentation templates and checklists for troubleshooting and installations
- Quality assurance standards for help desk support
- Network infrastructure diagrams and configuration guides
- Project management guidelines for IT projects
- Customer service and communication skills training
Qualification:
- Associate or Diploma degree in computer science or related field
- Experience in help desk or technical support roles
- Relevant technical certifications (e.g., A+, Network+, CCENT, CCNA) preferred
Location: Vadodara
Shift Timings: Rotational Shifts
Job Type: Full-time
Pay: Up to ₹35,000.00 per month
Education:
Experience:
- Desktop support: 2 years (Required)
Language:
Shift availability:
Work Location: In person
