Key Responsibilities:
- Supervise and manage the front office staff including receptionists, clerks, and admission officers.
- Ensure prompt and professional handling of patient registration, check-in/check-out, appointment scheduling, and inquiries.
- Oversee telephone and in-person communication with patients and visitors.
- Maintain accurate records of patient appointments, admissions, discharges, and billing information.
- Monitor and improve front office processes to enhance efficiency and patient satisfaction.
- Ensure compliance with hospital policies, confidentiality guidelines, and healthcare regulations.
- Resolve patient complaints and issues in a professional and timely manner.
- Train and evaluate front office staff to maintain high levels of performance and customer service.
- Coordinate with other departments (billing, medical, housekeeping, etc.) to ensure seamless operations.
- Prepare reports on front office operations, patient flow, and feedback for senior management.
- Strong leadership, communication, and interpersonal skills.
- Proficient in hospital management software and MS Office.
- Excellent problem-solving and multitasking abilities.
- Knowledge of medical terminology and patient service protocols is a plus.
Job Type: Full-time
Pay: ₹25,000.00 - ₹32,000.00 per month
Language:
Work Location: In person
