We are a growing and customer-focused organization committed to delivering exceptional service and building long-term relationships with our clients. We are looking for a professional, confident, and customer-oriented Customer Relationship Executive to join our team.
If you enjoy interacting with customers, solving concerns, and creating a positive customer experience, we would love to meet you.
Job Summary
The Customer Relationship Executive will be responsible for managing customer relationships after sales, ensuring client satisfaction, handling customer inquiries, resolving concerns, and maintaining long-term engagement with customers through calls and personal interactions.
Key Responsibilities
- Handle customer interactions through phone calls, WhatsApp, emails, and in-person meetings.
- Build strong relationships with existing customers.
- Ensure high customer satisfaction and retention.
- Resolve customer concerns professionally and efficiently.
- Coordinate with internal departments for issue resolution.
- Conduct customer follow-ups after service completion.
- Maintain customer records and communication history.
- Collect customer feedback and suggest improvements.
- Assist customers regarding products, services, and company policies.
- Maintain professional communication standards at all times.
Required Skills
- Excellent communication skills in English, Hindi, and Punjabi.
- Strong interpersonal and relationship-building abilities.
- Professional personality and positive attitude.
- Strong customer service orientation.
- Good problem-solving skills.
- Ability to handle difficult situations calmly.
- Basic computer knowledge (MS Office, CRM, Excel).
- Ability to work independently and as part of a team.
Eligibility Criteria
- Minimum 1 year of experience in Customer Service, Customer Relationship Management, Client Handling, Customer Support, Front Office, Telecalling, or Client Servicing.
- Graduate preferred.
Compensation & Benefits
- Attractive Performance Incentives
- Professional Growth Opportunities
- Supportive Team Environment
- Long-Term Career Development
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Application Question(s):
- How many years of customer handling experience do you have?
- Are you comfortable handling customers via calls and face-to-face meetings?
- What is your current & expected salary?
Work Location: In person
