Role summary
The Associate Clinical Liaison Manager is responsible for supporting treatment planning operations within Align’s India delivery hub in Hyderabad. This role provides clinical expertise to ensure high-quality treatment outcomes, while managing complex inquiries and supporting customer and business needs.
The Associate Clinical Liaison Manager collaborates with cross-functional teams—including Quality, Engineering, and Commercial—to address clinical challenges, improve processes, and enhance the customer experience. This role plays a key part in driving clinical excellence, supporting operational scalability, and contributing to continuous improvement initiatives across global operations.
Additionally, this role supports knowledge development across the organization, mentoring junior clinical staff and contributing to innovation through insights, feedback, and participation in clinical and product development initiatives.
Role expectations
- Provide clinical support for treatment planning operations, ensuring quality, accuracy, and consistency in treatment outcomes.
- Manage and resolve complex clinical inquiries, customer concerns, and treatment-related issues to completion.
- Collaborate with cross-functional teams (Quality, Engineering, Product, Commercial) to resolve issues and improve processes.
- Identify opportunities for process improvement and propose data-driven solutions to enhance service delivery and customer satisfaction.
- Contribute to software and product enhancement initiatives by providing clinical insights and feedback.
- Support clinical quality monitoring activities, including profiling and performance analysis.
- Mentor and guide junior clinical staff (Levels 4–6), supporting development and capability building.
- Participate in study groups, training sessions, and customer-facing events as presenter or facilitator when applicable.
- Ensure accurate documentation of all customer interactions and clinical cases in relevant systems.
- Maintain proficiency in Align proprietary treatment planning software and tools.
- Complete required training and continuously develop clinical and technical expertise.
What we're looking for
- Bachelor’s degree required; Master’s or equivalent preferred in a relevant clinical or dental field.
- 6–10 years of relevant clinical or treatment planning experience.
- Strong clinical judgment and problem-solving skills.
- Experience working in a fast-paced, high-volume operational environment is preferred.
- Ability to collaborate effectively across global and cross-functional teams.
- Strong communication skills, including the ability to clearly articulate clinical topics.
- Proficiency in English (written and verbal).
- Proficiency with standard computer tools (Excel, PowerPoint, Word, etc.).
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
