Pay: ₹15,000.00 - ₹30,000.00 per month
Job description:
We are looking to hire an experienced Customer Service/ Compliance Executive for our company based in UK.
Fluency in Spoken and written English compulsory
Timings: You will be working UK shift times from 10 AM to 6:30 PM UK Time.
Start at approximately 03:30 pm and finish at 12:00 am (India Time).
(Apply only if you are comfortable with the shift timings.)
Work Schedule: Monday to Friday plus half days on every alternate Saturday.
Salary: INR 15000/- to 30000/- per month
Work Location: Remote
Job Description as follows:
- Provide professional and detailed customer support via email, live chat, and phone, ensuring all customer inquiries are addressed promptly and accurately.
- Reconcile customer accounts by verifying payments, emails, and account activity, and prepare detailed reports for internal review.
- Handle ad hoc compliance-related projects as assigned.
- Follow established procedures and step-by-step guidelines to complete assigned tasks accurately and efficiently, ensuring compliance with all company standards.
Full training will be provided.
Requirements:
- Proficient in written and spoken English, with the ability to communicate clearly and effectively across various mediums and accents.
- Minimum experience of 2 years in a customer services based role.
- Strong analytical thinking capabilities with the ability to evaluate, interpret and respond to complex scenarios effectively.
- Advanced skills in research, critical examination, analysis and interpretation of information to resolve issues effectively.
- A proactive and flexible approach to work, with the ability to navigate challenging situations and unexpected obstacles in a professional manner.
- Strong multitasking abilities to handle multiple customer accounts and compliance tasks simultaneously while meeting deadlines.
- Ability to work independently and collaboratively within a team environment while maintaining a high level of professionalism.
Job Type: Full-time
Schedule:
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Application Question(s):
- What is your Current/last salary per month?
- What is your salary expectation per month?
- If selected, are you willing to undergo Background check, provide ID documents, give references from your previous job and provide Police clearance certificate?
- How many years of experience do you have in Customer service/ Compliance/ KYC?
Work Location: Remote
