Senior Production Support Engineer – US Healthcare Experience: 7+ Years Location: Hybrid – Pune / Hyderabad / Chennai / Bangalore Duration: 6+ Months Start Date: Mid-August Employment Type: Contract Job Description We are looking for experienced Production Support professionals with strong expertise in US Healthcare applications, .NET technologies, SQL Server, and Guiding Care to support a CareSource Production Support project. Key Responsibilities - Provide L3/L2 production support for Guiding Care integration workflows and healthcare applications. - Troubleshoot and resolve application, API, middleware, and database issues. - Debug REST API calls, middleware logs, and SQL data issues. - Perform Root Cause Analysis (RCA) for production incidents. - Implement minor bug fixes and patches using C#/.NET. - Monitor integration endpoints and resolve performance bottlenecks. - Develop automation scripts for configuration validation and regression testing. - Maintain knowledge base documentation for recurring issues and resolutions. - Handle major incidents and application outages effectively. - Communicate with internal and external stakeholders during high-pressure situations. - Participate in a 24x7 on-call support model with flexible shifts. - Explore and utilize AI for Application Support activities. Required Skills - 7+ years of experience in software development / production support. - Strong experience in .NET, C#, ASP.NET and MS SQL Server. - Hands-on experience with Guiding Care. - Strong experience in US Healthcare – Mandatory. - Knowledge of Claims Processing, Benefits Management and Provider Network Management. - Strong SQL skills with experience writing complex queries. - Experience with REST/SOAP APIs and Web Services. - Strong understanding of system integrations and middleware. - Excellent troubleshooting and problem-solving skills. - Strong communication and stakeholder management skills. - Ability to lead and handle major production incidents. Good to Have - Experience with Java for backend support tasks. - Experience with Tableau, Power BI, or equivalent reporting tools. - Experience in automation and regression testing. - Experience using AI in Application Support. Must Have Production Support + .NET/MS Tech Stack + US Healthcare + Guiding Care + Strong Communication Skills Inerested candidates can share their updated resume: Email: [email protected] WhatsApp: 9025372346 #Hiring #ProductionSupport #USHealthcare #HealthcareIT #DotNetJobs #CSharp #SQLServer #GuidingCare #L3Support #L2Support #ApplicationSupport #SRE #ITJobs #HybridJobs #PuneJobs #HyderabadJobs #ChennaiJobs #BangaloreJobs
Application Question(s):
- Do you have 7+ years of overall IT experience?
- Do you have hands-on experience in US Healthcare applications?
- Do you have experience with Guiding Care?
- Do you have strong experience in .NET, C#, ASP.NET, and SQL Server?
- Do you have L2/L3 Production Support experience?
- Are you comfortable working in a 24x7 on-call support model?
- Do you have experience with healthcare Claims Processing, Benefits Management, or Provider Network Management?
- Do you have US Healthcare + Guiding Care + .NET Production Support experience?
- Are you willing to work in a hybrid model from Pune, Hyderabad, Chennai, or Bangalore?
Experience:
Work Location: Hybrid remote in Chennai, Tamil Nadu
