Telecalling Executive
Connect with Customers. Build Relationships. Drive Business Growth.
As a Telecalling Executive at Sri vannamayil Chits Company, you will be the first point of contact for customers, playing a vital role in building strong client relationships and promoting the company's products and services. You will interact with prospective and existing customers over the phone, understand their requirements, provide accurate information, resolve basic queries, and schedule follow-ups. Your communication skills and customer-centric approach will help enhance customer satisfaction and contribute to the organization's business growth.
Key Responsibilities
- Make outbound and receive inbound calls to communicate with prospective and existing customers.
- Explain the company's products, services, and offers in a clear and professional manner.
- Understand customer requirements and recommend suitable solutions.
- Generate and qualify leads for the sales team.
- Follow up with customers regarding inquiries, quotations, appointments, and service updates.
- Maintain accurate records of customer interactions, call outcomes, and follow-up activities in the CRM or company system.
- Address customer queries and resolve basic concerns while ensuring a positive customer experience.
- Build and maintain long-term customer relationships through regular communication.
- Coordinate with internal teams to ensure timely responses to customer requests.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Prepare call reports and provide feedback to improve customer engagement strategies.
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
Work Location: In person
