New Fleet Solutions is hiring experienced and talented professionals for the International Voice Process Executive role. If you have experience handling international customers, excellent communication skills, and a customer-centric approach, we would love to connect with you.
Position Details
- Job Title: International Voice Process Executive
- Company: New Fleet Solutions
- Location: 100% Work From Home
- Salary: ₹25,000 per month
- Experience Required: Minimum 1+ year of International BPO Voice Process experience
- Shift: Night Shift (US Process)
- Joining: Immediate Joiners Preferred
Key Responsibilities
- Handle inbound and outbound calls with international customers, primarily in the US market.
- Provide professional customer support and resolve customer inquiries efficiently.
- Maintain accurate records of customer interactions and follow-up activities.
- Ensure high levels of customer satisfaction and service quality.
- Communicate effectively with customers while adhering to company guidelines and processes.
- Escalate complex issues to the appropriate teams when necessary.
- Meet performance, quality, and productivity targets.
Required Skills & Qualifications
- Minimum 1 year of experience in an International Voice Process.
- Excellent spoken and written English communication skills.
- Neutral accent and strong interpersonal skills.
- Ability to handle customer concerns professionally and confidently.
- Good listening, problem-solving, and multitasking abilities.
- Comfortable working in US shifts/night shifts.
- Proficiency in using computers, CRM systems, and communication tools.
- Stable internet connection and a dedicated work-from-home setup.
Why Join New Fleet Solutions?
100% Remote Work Opportunity
Competitive Salary – ₹25,000 per Month
Professional Growth Opportunities
Dynamic and Collaborative Work Environment
Opportunity to Work with International Clients
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have a laptop/desktop and a stable internet connection for work-from-home?
Experience:
- International voice process: 1 year (Required)
Language:
Shift availability:
Work Location: Remote
