Answer any guests enquires practically and simply in adherence to brand standards.
Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
Reliably handle all special needs and requests of guests and repeat visitors.
Process amendments to reservations such as extensions, early departures,
Manage “no show” reservations by investigation and recording of same
Record and process reservations made by phone/fax/email
Accept wait list reservations
Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
Handle Telephone Enquires efficiently and effectively
Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required
Manage and promote the hotel on IHG brand website.
Produce monthly reports as required
Responsible business:
Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
Engage in the hotel CSR activities on timely manner.
This is the top Marketing Communications/PR job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and graphic designing colleagues
Qualifications and requirements
Master’s/Bachelor’s degree / higher education qualification / equivalent in Marketing specialisation or related field, and two to four years of experience in a hospitality or hotel marketing setting with direct supervisory experience, or an equivalent combination of education and work experience. Must speak local language. Other languages preferred.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
