About the Team:
Join PayU's high-energy Sales team in Gurgaon, where we drive merchant acquisition and growth across India's diverse digital commerce landscape. Our team specializes in onboarding merchants through innovative online platforms and building lasting partnerships that fuel business success. We combine consultative selling with deep payments expertise to help merchants transform their payment experiences and accelerate growth.
About the Role:
We are seeking a dynamic Associate Manager - Sales to drive merchant acquisition, onboarding, and growth initiatives. This role focuses on building PayU's merchant ecosystem through digital channels, managing the complete merchant lifecycle from initial contact to successful onboarding and ongoing relationship management. You'll work collaboratively with cross-functional teams to optimize lead conversion and deliver exceptional merchant experiences.
Responsibilities:
Merchant Acquisition & Lead Conversion
Drive merchant acquisition through online platforms, digital channels, and inbound lead management
Convert qualified leads into successful merchant partnerships through consultative selling approach
Conduct product demonstrations and present PayU's payment solutions to prospective merchants
Collaborate with cross-functional teams (Marketing, Product, Technical) to optimize lead conversion rates
Merchant Onboarding & Platform Management
Manage end-to-end merchant onboarding process through PayU's online platforms
Guide merchants through documentation, KYC compliance, and technical integration requirements
Ensure seamless transition from sales to implementation, coordinating with technical and operations teams
Monitor onboarding success metrics and identify process improvement opportunities
Merchant Servicing & Relationship Management
Provide ongoing support to merchants through digital platforms and communication channels
Address merchant queries, technical issues, and service requests promptly and effectively
Monitor merchant satisfaction levels and proactively identify at-risk accounts
Serve as primary point of contact for merchant escalations and relationship management
Performance Management & Analytics
Track and achieve individual sales targets for merchant acquisition and revenue growth
Maintain accurate pipeline data and merchant information in CRM systems
Generate regular reports on sales performance, conversion metrics, and merchant portfolio health
Participate in sales forecasting and strategic planning initiatives
Requirements:
Essential Qualifications:
2-4 years of experience in sales, business development, or merchant acquisition roles
Bachelor's degree in Business, Marketing, Commerce, or related field
Digital platform experience with online customer acquisition and servicing
Strong sales acumen with proven track record of achieving targets and building client relationships
Excellent communication skills in English and Hindi with ability to conduct virtual presentations
Customer-centric mindset with focus on merchant success and satisfaction
Preferred Qualifications:
Fintech or payments industry experience with understanding of merchant onboarding processes
B2B sales experience particularly with SMEs, startups, or e-commerce businesses
Digital commerce knowledge including online marketplaces, payment gateways, and merchant services
CRM proficiency (Salesforce, HubSpot) and digital sales tools
Technical aptitude to understand payment integration processes and merchant technical requirements
Industry Knowledge:
Payment Solutions: Understanding of payment gateways, UPI, wallets, and digital payment methods
Merchant Ecosystem: Knowledge of e-commerce, retail, and service business models
Compliance Awareness: Basic understanding of KYC, AML, and merchant onboarding regulations
Digital Platforms: Experience with online sales processes, virtual meetings, and digital customer journeys
Key Competencies
Sales Excellence:
Consultative selling approach with ability to understand merchant business needs
Relationship building skills for long-term merchant partnership development
Negotiation abilities for contract terms, pricing, and service agreements
Target achievement with consistent track record of meeting and exceeding sales goals
Digital Proficiency:
Online platform management for merchant onboarding and servicing
Virtual selling skills including online presentations and digital relationship building
Technology adoption with comfort using sales tools, CRM systems, and communication platforms
Data analysis capabilities for performance tracking and merchant portfolio management
What we offer?
A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us:
PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).
PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in for more information.
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
