Key Responsibilities
- Handle customer inquiries through calls, emails, and other communication channels.
- Maintain strong relationships with existing clients and ensure timely support.
- Coordinate with internal departments for smooth execution of customer requirements.
- Resolve customer complaints and provide appropriate solutions within timelines.
- Follow up with clients regarding orders, services, documentation, and feedback.
- Maintain customer records, reports, and communication history.
- Ensure high levels of customer satisfaction and service quality.
- Assist in preparing customer reports and MIS when required
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and coordination abilities.
- Customer handling and relationship management skills.
- Proficiency in MS Office and email communication.
- Ability to multitask and work under pressure.
- Positive attitude and professional approach.
Pay: ₹10,000.00 - ₹35,000.00 per month
Experience:
- Customer relationship executive : 1 year (Required)
Language:
Work Location: In person
