Job Title: Design Concierge Executive
Location: Gurugram, India
Employment Type: Full-Time
Department: Operations
About Us
The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.
ROLE OVERVIEW
The Setup & Onboarding Specialist (SOS) is responsible for coordinating seller onboarding, rack readiness, LMS Library Management System onboarding, Material Library (ML) digital uploads, SOP documentation, and training activities within the Knowledge Center (KC). The role ensures timely onboarding, process compliance, accurate data management, and operational readiness across Immersive Hub (IH), Catalogue Library (CL), Product Live Application (PLA), and Material Library (ML) platforms.
KEY RESPONSIBILITIES
- Prepare and maintain Category Attribute Templates, SOPs, and training materials.
- Conduct Training Need Analysis (TNA) and support team training on onboarding processes and quality standards.
- Ensure rack readiness, accessories, nomenclature, and infographic setup before onboarding.
- Coordinate with sellers for HOTO timelines, deliverables, and onboarding compliance.
- Manage sample onboarding, Library Management System (LMS) entries, tagging, and display readiness.
- Coordinate ML digital onboarding including data collection, validation, uploads, and quality checks.
- Maintain Management Information System (MIS) trackers, onboarding reports, and status dashboards.
REQUIRED SKILLS
- Documentation & SOP drafting
- Coordination & stakeholder management
- LMS / digital data handling
- MIS reporting & tracking
- Attention to detail and process compliance
- Proficiency in MS Excel & Google Sheets is a must
- Presentable, Disciplined, and good communication
Pay: ₹25,000.31 - ₹30,000.63 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Experience:
- Onboarding & Process Coordination, Documentation & MIS: 1 year (Preferred)
Work Location: In person
