Job Description – Customer Relationship Executive (CRE)
Company: Jaipur Watch Company
Position: Customer Relationship Executive (CRE)
Location: Jaipur
Experience: 1–3 years
Employment Type: Full-time
About the Role
Jaipur Watch Company is looking for a confident, well-spoken and customer-focused Customer Relationship Executive (CRE) to join our team.
The candidate will be responsible for direct calling, customer follow-ups, relationship management, lead conversion, and maintaining strong customer engagement.
Key Responsibilities
- Make direct outbound calls to existing and prospective customers.
- Follow up with customers through calls and WhatsApp regarding enquiries, products and purchases.
- Handle customer queries and provide accurate information about products, offers and services.
- Maintain regular follow-ups with leads and ensure timely conversion.
- Build and maintain strong relationships with customers.
- Maintain customer databases and update call/follow-up records.
- Coordinate with the sales team for customer requirements and order-related queries.
- Invite and engage customers for new launches, events, offers and special collections.
- Ensure a professional and positive customer experience.
- Achieve assigned calling, follow-up and conversion targets.
Candidate Requirements
- Excellent communication skills.
- Pleasant personality and confident approach while speaking with customers.
- Good Hindi and English communication skills.
- Prior experience in telecalling, customer relationship management, retail, luxury retail, hospitality or sales will be preferred.
- Comfortable making a high volume of customer calls and follow-ups.
- Basic computer knowledge and familiarity with Excel/CRM/WhatsApp.
- Strong follow-up and convincing skills.
- Customer-oriented attitude with a professional approach.
Key Skills
Direct Calling | Customer Relationship Management | Lead Follow-up | Telecalling | Sales Conversion | Customer Handling | Communication | WhatsApp Communication | CRM
What We Offer
- Competitive salary based on experience and skills.
- Performance-based incentives.
- Opportunity to work with a premium watch and lifestyle brand.
- Professional and growth-oriented work environment.
Interested candidates can share their updated CV for consideration.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
