Life at Durian is full of aspirations and dynamic productivity.
This is a place where innovation, entrepreneurship, and out of the box creativity thrives.
Working at Durian is more than just a job, it's an experience. It's where individual differences are nurtured; information is shared, not suppressed; the company adds value to employees, rather than merely extracting it from them.
The organization stands for something meaningful and the work in itself is intrinsically rewarding.
When you work with us, your long-term success is our motivation. We offer you the ability to meet every challenge and the ability to capitalize on every opportunity. That is the power of certainty.
And that is our promise to every client.
Durian goes an extra mile in assisting its customers knowledgeable advice about its products and helps them in using those products and services to avail maximum benefit. We at Durian, listen and respond to the needs of customers, associates, communities and vendors, treating them as esteemed partners.
We welcome you to be a part of our valued system as we are always on the lookout for talented people to join our team.
So if you think you have what it takes to become a part of Durian, please do not hesitate to send us your CV to [email protected].
Job Title:Customer Engagement Manager
No. of years of experience: 5 to 9 years
Location: Mumbai
Industry experience: Retail, Furniture
Qualification:
Should be a Post - Graduate or should have completed graduation from a reputed college or University
Duties & Responsibilities:
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Enquiry Management (Collect, Pass, Get Feedback - Marketing + Management).
- Post Purchase Customer Management (Collect, Pass, Rectify, Close).
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Complaint Management.
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Post Sale Complaint Feedback.
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Collaborate with Marketing, Stores and Sales.
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Imparting training to the CRM team when needed.
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Inbound Call Management.
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Customer Loyalty Programmes management.
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Customer Add on Selling (cleans, packages, etc).
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KPIs.
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NPS.
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SLA management.
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Customer Feedback.
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Process optimisation.
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Cost reduction.
