https://www.linkedin.com/company/eclat-health-solutions/ is hiring https://www.linkedin.com/search/results/all/?keywords=%23helpdeskexecutive&origin=HASH_TAG_FROM_FEED (IT Support)
Location: Hyderabad
Experience: 3–5 Years
Work Mode: Work From Office (WFO)
https://www.linkedin.com/search/results/all/?keywords=%23keyresponsibilities&origin=HASH_TAG_FROM_FEED:
- Serve as the first point of contact for IT support via phone, email, chat, and walk-ins.
- Log, track, troubleshoot, and resolve incidents using ITSM tools such as ServiceNow, Jira, or ManageEngine ServiceDesk Plus.
- Provide support for hardware, software, operating systems, printers, and network-related issues.
- Escalate complex incidents to L2/L3 teams with proper documentation.
- Ensure SLA compliance and timely ticket resolution.
- Provide remote support using TeamViewer, RDP, and similar tools.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Support Office 365, endpoint management, asset management, and MDM solutions.
- Maintain IT documentation, knowledge base articles, and asset inventories.
https://www.linkedin.com/search/results/all/?keywords=%23requiredskills&origin=HASH_TAG_FROM_FEED:
Windows 10/11 Administration & Troubleshooting
Microsoft Office 365 Support
Networking Fundamentals (TCP/IP, LAN, WAN, VPN, Wi-Fi)
ITSM Tools (ServiceNow, Jira, SDP Plus)
Remote Support Tools (TeamViewer, RDP)
https://www.linkedin.com/search/results/all/?keywords=%23preferredqualifications&origin=HASH_TAG_FROM_FEED:
- Bachelor's degree in computer science, IT, or related field.
- Diploma in Hardware & Networking with relevant experience.
- Certifications such as CompTIA A+, Microsoft MD-102, or ITIL are highly preferred.
