Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Customer Service Analyst 1 is an intermediate level position responsible for processing orders and transactions for Equity and Corporate Debt segment. The overall objective of this role is to assist in the matching, confirmation and settlement of client transactions in capital market.
Responsibilities:
- Process securities transactions, provide analytic input for traders and aid in review of derivative products
- Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
- Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
- Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
- Escalate transaction processing issues to the appropriate department and collaborate on a solution
- Design and analyze moderately complex reports, in coordination with standards set by direct leadership
- Assist with control activities, and the launch of new products and services
- Ensure processes adhere to audit and control policies
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous relevant experience preferred
- Fundamental understanding of Custody products, accounting and regulatory policies
- Demonstrated knowledge of AI tools
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
Education:
- Bachelor's degree/University degree or equivalent experience
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Customer Service
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Institutional Customer Service
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
