Customer Relationship Executive
Location: Bangalore, Karnataka
Employment Type: Onsite
About Zoodle Kid
Zoodle Kid is an innovative e-learning and screen-free parenting program focused on
early childhood development for children aged 0 to 6 years. Our science-backed,
holistic curriculum is designed to nurture cognitive, emotional, and psycho-social
growth across nine key developmental quotients. Zoodle Kid empowers parents with a
tailored curriculum validated by pediatricians, child psychologists, and education
experts, providing practical tools and age-appropriate learning materials. As we expand
from our headquarters in Mangalore, Karnataka, we continue our mission to make
quality early childhood education accessible across India through digital content,
educational products, and personalized support.
Role Overview
As a Customer Relationship Executive, you will be responsible for managing both
inbound and outbound calls, engaging with parents, explaining the Zoodle Kid program,
and ensuring a smooth and positive interaction experience. This is a customer-focused
role where effective communication, consistent follow-ups, and process adherence are
key to driving conversions and customer satisfaction.
Key Responsibilities
Inbound & Outbound Calling
- Handle inbound calls from interested parents and address their queries
- Make outbound calls to assigned verified leads
- Clearly explain the Zoodle Kid program using provided scripts and training
- Build rapport with parents and maintain a polite, professional, and parent-friendly
tone
Call Management & Follow-ups
- Ensure timely follow-ups with interested and warm leads
- Record and submit every call without exception
- Accurately update call outcomes in the system as per guidelines
- Follow defined calling scripts, workflows, and quality standards
Data Compliance & Documentation
- Follow all data privacy and compliance guidelines strictly
- Maintain accurate records of all interactions and updates
- Handle customer data with confidentiality and responsibility
Required Qualifications & Skills
- Graduate in any discipline
- Good verbal communication skills (English + regional language preferred)
- Comfortable handling both inbound and outbound calls
- Ability to manage high call volumes efficiently
- Strong listening and convincing skills
- Basic understanding of customer handling and relationship management
If this role excites you and aligns with your career goals, we’d love to hear from you!
Apply now: [email protected]
Pay: ₹9,644.78 - ₹28,000.00 per month
Work Location: In person
