Roles and Responsibilities:
Job Summary
We are seeking an experienced Business Analyst with 8–10 years of experience in requirements management, business process analysis, and software delivery. The ideal candidate will work closely with business stakeholders, decorators, artwork teams, product owners, and engineering teams to define, document, and deliver solutions supporting custom-made sports apparel and event merchandise.
The role requires strong expertise in gathering and translating business requirements for applications that support artwork creation, customization workflows, order management, proofing, production, and fulfillment processes for sports apparel and event-based merchandise.
The Business Analyst will serve as the bridge between business users and technology teams, ensuring solutions align with business objectives, operational processes, and customer expectations.
Key Responsibilities
Business Requirements Management
Collaborate with business stakeholders, decorators, artwork teams, production teams, and operations teams to understand business needs.
Conduct workshops, stakeholder interviews, process walkthroughs, and requirement elicitation sessions.
Analyze existing processes and identify opportunities for process improvements and automation.
Translate business requirements into detailed functional and non-functional requirements.
Create Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), user stories, acceptance criteria, and process flows.
Ensure requirements are complete, unambiguous, testable, and traceable throughout the project lifecycle.
Decorator & Artwork Workflow Analysis
Understand end-to-end custom sports apparel decoration processes including:
Artwork creation
Logo placement
Personalization and customization
Proofing and approvals
Production readiness
Capture business rules related to artwork approvals, design modifications, and production constraints.
Work with design and production teams to ensure applications support operational workflows effectively.
Understand customization requirements for sports tournaments, leagues, teams, and event-based merchandise.
Stakeholder Collaboration
Act as the primary liaison between business users and development teams.
Facilitate requirement clarification sessions with engineering and QA teams.
Resolve requirement ambiguities and manage stakeholder expectations.
Support sprint planning, backlog grooming, and release planning activities.
Ensure alignment between business objectives and technical implementation.
Agile Delivery Support
Create and manage user stories, epics, acceptance criteria, and backlog prioritization.
Participate in Agile ceremonies including:
Sprint Planning
Daily Stand-ups
Sprint Reviews
Retrospectives
Support Product Owners in backlog refinement and prioritization.
Testing & Quality Assurance
Collaborate with QA teams to ensure comprehensive test coverage.
Participate in test scenario identification and user acceptance testing (UAT).
Review test cases against business requirements.
Validate delivered functionality against business expectations.
Support defect triage and resolution discussions.
Documentation & Process Management
Create and maintain:
Business Process Flows
Functional Specifications
User Stories
Use Cases
Wireframes (where applicable)
Data Mapping Documents
Requirement Traceability Matrix (RTM)
Ensure proper version control and documentation governance.
Required Skills & Experience
Business Analysis
8–10 years of Business Analysis experience in software product or enterprise application development.
Strong expertise in requirements elicitation, documentation, and stakeholder management.
Experience writing detailed functional and non-functional requirements.
Strong process modeling and workflow documentation skills.
Domain Knowledge
Experience in one or more of the following domains is highly preferred:
Custom Apparel Manufacturing
Sports Merchandise
Print-on-Demand Solutions
Event Merchandise Solutions
Understanding of:
Artwork lifecycle management
Custom order workflows
Product configuration and personalization
Production and fulfillment processes
is highly desirable.
Agile & Product Delivery
Strong experience working in Agile/Scrum environments.
Experience using tools such as:
Jira
Confluence
AWS
Miro
Experience supporting Product Owners and development teams.
Testing & Quality
The Business Analyst should possess strong understanding of software quality practices including:
Functional Testing
Integration Testing
User Acceptance Testing (UAT)
Requirement Traceability
Test Coverage Validation
Familiarity with:
Unit Testing concepts
Static Code Analysis processes
SonarQube quality metrics
Quality gates and release governance
to effectively collaborate with engineering and QA teams.
Technical Understanding
Preferred understanding of:
Web Applications
APIs and Integrations
Cloud-based applications
Data flows and system interfaces
Database concepts
Reporting and analytics platforms
While this is not a hands-on technical role, the candidate should be comfortable discussing technical solutions with development teams.
Preferred Qualifications
Bachelor's Degree in Engineering, Computer Science, Information Systems, Business Administration, or related field.
CBAP, CCBA, PMI-PBA, or Agile certifications preferred.
Experience supporting digital transformation initiatives.
Experience working with global stakeholders and distributed teams.
Soft Skills
Excellent communication and facilitation skills
Strong stakeholder management capabilities
Analytical and problem-solving mindset
Ability to influence cross-functional teams
Strong attention to detail
Excellent documentation skills
Ability to manage multiple priorities in a fast-paced environment
Success Criteria
The successful candidate will:
Accurately capture and document business requirements.
Bridge communication gaps between business and technology teams.
Ensure decorator and artwork workflows are effectively represented in application functionality.
Improve requirement quality and reduce rework during development.
Support successful delivery of business-critical applications for custom sports apparel and event merchandise.
Position
Experience
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