We are looking for a proactive, responsible and customer-focused Service Coordinator – Team Lead to manage service operations, coordinate with technicians and ensure timely resolution of customer complaints and service requests.
The ideal candidate should have strong team-handling and coordination skills, be comfortable managing multiple service requests and have the ability to work under pressure.
Key Responsibilities
- Handle customer complaints, service requests and follow-ups professionally.
- Coordinate with technicians and assign service calls based on priority and availability.
- Monitor technician schedules, site visits and service completion.
- Track pending service requests and ensure timely resolution.
- Follow up with customers regarding service status and closure.
- Manage and guide the service coordination team.
- Monitor team performance, attendance, productivity and daily work allocation.
- Coordinate with technical, sales and other internal teams for smooth service operations.
- Escalate technical or customer-related issues to the appropriate team.
- Maintain proper records of service calls, complaints, technician assignments and closures.
- Prepare regular service reports and provide updates to management.
- Ensure proper communication between customers, technicians and the internal team.
- Identify recurring issues and support the team in improving service processes.
Requirements
- Minimum 3 years of experience as a Team Lead is required.
- Prior experience in service coordination, customer support, technical support or field service operations preferred.
- Strong customer-handling and communication skills.
- Excellent coordination, follow-up and team-management abilities.
- Ability to handle multiple service requests and work under pressure.
- Strong problem-solving and decision-making skills.
- IT/Technical background will be preferred.
- Good knowledge of MS Office/Excel and basic computer operations.
- Ability to coordinate with field technicians and manage daily service activities.
- Must be organized, proactive and responsible.
Key Skills
Team Management | Service Coordination | Customer Handling | Technician Coordination | Complaint Management | Follow-up | Problem Solving | Field Service Operations | MS Excel | Communication
Salary
25,000- 35,000 per month, depending on experience, skills and suitability for the role.
Preferred Candidate
Candidates who have handled service teams, field technicians, customer complaints and multiple service requests in a technical/service-oriented organization will be preferred.
Pay: Up to ₹35,000.00 per month
Application Question(s):
Work Location: In person
