Job Description
Job TitleDeputy Manager - RenewalsLocationGurugram 90CDepartmentOperationsFunctionOperations - RenewalsReporting toSr. Manager – RenewalsBand5BKey Responsibilities/ Key Deliverables:
Manage Automation of RI and Persistency Process: End to end data analysis through automation for management. The candidate should have strong hands-on experience inSQL, Python, VBA, MS Excel, and process automation, along with the ability to understand business requirements and convert them into effective automated solutions. Develop, maintain, and enhance automation solutions usingPython, VBA, SQL, and MS Excel Write and optimizeSQL queries for data extraction, transformation, validation, and reporting.
Develop Python scripts for data processing, automation, reconciliation, reporting, and workflow improvement. Create and maintainVBA macros to automate Excel-based processes and reduce manual intervention.
Data Analysis: Support with relevant MIS/ Data/ Dashboards across Channels on Key metrics. Ensure functional dashboards- daily, weekly and monthly . Support channels with relevant, customized, data MIS – SLA adherence, mandate registration, Transaction status etc.
Business partner Management: Effectively manage business partner to achieve the retention MOS.
Measures of Success:
Automation of Strategy Planning Retention process.
RI and persistency process measures and TATs to be met and exceeded
Zero error process
Retention Enhancement Reduce manual work
Customer Retention Collection
Educational Background: Should be a graduate, preferably with a professional qualification.
Work Experience:
Must have a minimum of 5 years experience
Experience in Insurance /Financial Services / Telecom industry
Knowledge Skill Matrix:
Result-oriented
Ability to handle pressure and meet deadlines
Attention to detail Process Oriented
Good Communication Presentation skill
Good MS-Office skill
Relationship building/management skill
Should be able to work in a cross functional team as well as with field
Additional Information (Optional):
Key Relationships
Nature of the Role
Presence
Commercial Aspect
Cross Functional Skills
About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
