Job Description – Shift Supervisor
Job Title: Shift Supervisor
Department: Operations
Reports To: Operations Manager / Store Manager
Location: Pune Nibm ( Tribeca Street )
Employment Type: Full-time
Job Summary
The Shift Supervisor is responsible for managing day-to-day operations during an assigned shift, ensuring smooth workflow, excellent customer service, staff productivity, and compliance with company policies and safety standards.
Key Responsibilities
- Supervise and coordinate employees during the assigned shift.
- Allocate duties and ensure adequate staff coverage.
- Monitor employee attendance, punctuality, grooming, and performance.
- Ensure smooth day-to-day operations and achievement of shift targets.
- Maintain high standards of customer service and resolve customer concerns promptly.
- Monitor inventory, stock levels, equipment, and operational requirements.
- Ensure workplace cleanliness, safety, and hygiene standards are maintained.
- Handle opening and closing procedures, including cash and documentation where applicable.
- Prepare shift reports and communicate operational updates to management.
- Train, guide, and motivate team members.
- Address staff issues and escalate serious matters to management.
- Ensure company policies, SOPs, and statutory requirements are followed.
- Coordinate handover between shifts to ensure continuity of operations.
- Support the manager in achieving sales, productivity, quality, and cost-control targets.
Required Qualifications
- Graduate or equivalent qualification preferred.
- 2–4 years of relevant operational or supervisory experience.
- Previous experience in a team-lead or supervisory role is preferred.
- Good communication and interpersonal skills.
- Basic computer and reporting skills.
- Ability to work in shifts, including weekends and holidays when required.
Key Skills
- Team leadership
- Staff scheduling and supervision
- Customer service
- Problem-solving
- Communication
- Time management
- Inventory/operations management
- Conflict resolution
- Reporting and documentation
- Decision-making under pressure
Key Performance Indicators (KPIs)
- Shift productivity and target achievement
- Customer satisfaction
- Attendance and staff discipline
- Operational efficiency
- Stock/inventory accuracy
- Quality and safety compliance
- Reduction in operational errors and complaints
- Timely completion of shift reports and handovers
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
