Noida, Uttar Pradesh
Job Summary
To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.
Key Responsibilities
L2 (HCL Team)
Incident investigation
Break-fix support
SharePoint operational administration
Power Platform support
User guidance and troubleshooting
Post-migration operational support
Site creation and provisioning
Hub site management
List and library creation through approved processes
Standard configuration activities
Content type creation (where approved)
Only Microsoft-supported, out-of-the-box capabilities are expected to be used
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