Role Overview
A Customer Support Executive is responsible for assisting customers by answering queries, resolving issues, and providing information about products or services. They ensure customer satisfaction and maintain positive relationships with clients.
Key Responsibilities
- Handle customer inquiries through phone, email, chat, or in person.
- Provide accurate information about products, services, or company policies.
- Resolve customer complaints and provide appropriate solutions.
- Record customer interactions and update the CRM system.
- Follow up with customers to ensure their issues are resolved.
- Coordinate with other departments to solve customer problems.
- Maintain a professional and polite attitude with customers at all times.
- Meet customer service targets and response time goals.
Required Skills
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Basic computer knowledge (MS Office, CRM software).
- Patience and ability to handle difficult customers.
- Time management and multitasking skills.
Qualifications
- Bachelor’s degree or diploma in any field.
- 1–3 years of experience in customer service, call center, or support roles.
Work Environment
- Office, call center
- Interaction with customers through calls, emails, or chat platforms.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
