Minimum Experience : 3+ years
Location : Hyderabad
Requirements
Skills:
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ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration)
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CMDB best practices and data modeling
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MID Server deployment and troubleshooting
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Flow Designer / Workflow / Automation Engine
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IntegrationHub and API integrations
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Scripted REST APIs, JavaScript, GlideRecord
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Additional Technical Skills:
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Windows/Linux server knowledge
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Network fundamentals (TCP/IP, SNMP, ports/services)
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Cloud platforms (Azure, AWS, GCP) integration experience
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PowerShell, Python or shell scripting (for orchestration)
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Software licensing concepts (SPLA, SaaS, etc.)
Soft Skills & Business Knowledge:
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Strong analytical and troubleshooting skills
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Communication with technical and non-technical stakeholders
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Documentation and process mapping
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Project management basics (Agile/Scrum experience is a plus)
ITIL v3/v4 knowledge or certification (especially for CMDB and service lifecycle)
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Preferred Certifications:
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ServiceNow Certified System Administrator
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ServiceNow ITAM Fundamentals / ITOM Specialist
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ITIL Foundation
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ServiceNow Discovery Fundamentals / CMDB Fundamentals