Business Unit
Global Delivery
Employment Type
Full-Time
About Systal
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure
Description
As an IT Engineer at Systal, you will be responsible for supporting and maintaining the company's internal IT systems, ensuring reliable and secure technology services for employees globally. The role includes end-user support, Microsoft 365 administration, endpoint management, device lifecycle management and security compliance activities. You will work closely with colleagues across multiple regions to deliver an excellent user experience while maintaining operational and security standards.
This is a mid-level position suited to individuals with experience in IT support, Microsoft 365 administration, endpoint management, or systems administration.
Some flexibility in working hours may be required to support stakeholders across different regions.
Key Responsibilities
Provide end-user and technical support across desktop, laptop, mobile device, and Microsoft 365 environments.
Troubleshoot and resolve issues related to hardware, software, user access, and workplace technologies.
Support users remotely across multiple regions and time zones.
Assist with onboarding and offboarding processes, including device setup, account provisioning, and access management.
Manage and maintain Microsoft Entra ID (Azure AD), Active Directory, user accounts, permissions, and group policies.
Manage Microsoft Intune and Windows Autopilot for device deployment, configuration, compliance, and lifecycle management.
Enforce endpoint protection policies and respond to security alerts where appropriate.
Create and maintain technical documentation, knowledge base articles, and support procedures.
Key Requirements
Customer focused attitude
Microsoft 365 administration, Windows 10/11 administration
Microsoft Entra ID (Azure AD), Active Directory, and Group Policy
Microsoft Intune and Windows Autopilot
Endpoint protection and patch management solutions
Apple and Android mobile device support and management
Basic PowerShell scripting and automation
Experience With
Service desk platforms (e.g. ServiceNow, Jira)
Remote support tools (e.g. TeamViewer, AnyDesk, BeyondTrust)
Software deployment and license management
Desirable Certifications
Microsoft 365 Certified: Fundamentals (MS-900)
Microsoft Certified: Endpoint Administrator Associate (MD-102)
ITIL Foundation
Why come and work with us at Systal?
Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
At Systal we strive to be the best we can be and have a positive influence on our customers, our people, and our communities. If you are keen to join our journey and join the Systal team, send in an application by clicking the below link.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact
[email protected].
