We are hiring Customer Retention & Insurance Liaison Officer.
Roles & Responsibilities of Customer Retention & Insurance Liaison:
· Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
· Build and maintain strong relationships with insurance companies and their various offices.
· Coordinate for policies, data and endorsements.
· Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
· Taking up resolution of claims pending for payment requiring underwriting office interference.
· Coordinate with other teams for logical closure of claims associated with insurers approvals.
· Periodical visits to underwriting offices, track meeting outcome and report.
· Attend agent meets wherever retail business is allocated
· Attend periodical meetings called for by insurers to represent the company
· Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries
· Build strong relationship with brokers and corporate clients.
· Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
· Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
· Team management of corporate relationship/client servicing executives in the region.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
