Job Summary:
A Telecaller is responsible for making and receiving phone calls to promote products or services, generate leads, follow up with customers, and provide excellent customer support. The role requires strong communication skills, persuasion, and the ability to maintain positive customer relationships.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Handle inbound customer inquiries professionally.
- Explain products, services, and offers to customers.
- Generate leads and schedule appointments for the sales team.
- Follow up with customers to close sales or collect feedback.
- Maintain accurate records of calls and customer information.
- Resolve customer queries and escalate issues when required.
- Achieve daily, weekly, and monthly calling and sales targets.
- Update CRM/database with customer interactions.
- Ensure high levels of customer satisfaction and professionalism.
Required Skills & Qualifications:
- High school diploma or graduate (preferred).
- Excellent verbal communication and interpersonal skills.
- Good convincing and negotiation abilities.
- Basic computer knowledge and familiarity with MS Office/CRM software.
- Ability to work under pressure and meet targets.
- Good listening skills and a customer-focused attitude.If you'd like, I can also provide a version tailored for a *sales telecaller*, customer support telecaller, or Hindi telecaller role.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
