Job Summary
The Dispatch Executive is responsible for ensuring the accurate, timely, and safe dispatch of finished products to customers. The role includes verifying orders, coordinating with production and stores, preparing shipments, managing courier documentation, maintaining dispatch records, and ensuring products are packed according to company quality standards.
Key ResponsibilitiesOrder Processing
- Verify customer orders, invoices, and packing lists before dispatch.
- Ensure the correct products, quantities, and batches are dispatched.
- Coordinate with the Sales and Production teams for dispatch schedules.
Packing & Dispatch
- Ensure products are packed as per company standards.
- Check product quality before dispatch.
- Prepare shipping labels and courier documentation.
- Arrange dispatch through courier partners or transport agencies.
- Ensure timely dispatch of all confirmed orders.
Documentation
- Maintain dispatch registers and daily dispatch reports.
- Record courier details, AWB numbers, and delivery information.
- File invoices, e-way bills, and transport documents where applicable.
- Maintain proper documentation for returned or rejected goods.
Inventory Coordination
- Coordinate with Stores for stock availability.
- Report shortages, damaged products, or discrepancies immediately.
- Assist in stock reconciliation related to dispatch.
Customer & Courier Coordination
- Coordinate with courier companies for pickups and deliveries.
- Share tracking details with the sales team or customers.
- Follow up on delayed or undelivered shipments.
Compliance & Housekeeping
- Follow company SOPs and safety procedures.
- Maintain cleanliness and organization in the dispatch area.
- Ensure proper handling of fragile and temperature-sensitive products.
Required Skills
- Good communication skills
- Basic computer knowledge (MS Excel, Email)
- Knowledge of dispatch documentation
- Strong organizational skills
- Attention to detail
- Ability to work under pressure during peak seasons
Preferred Qualifications
- Graduate or HSC with relevant experience
- 1–3 years of experience in dispatch, logistics, or warehouse operations
- Experience in the FMCG, food, confectionery, or manufacturing industry is preferred
Key Performance Indicators (KPIs)
- 100% dispatch accuracy
- Timely dispatch of all confirmed orders
- Zero wrong shipments
- Minimum product damage during dispatch
- Accurate documentation and record keeping
- Timely courier coordination and tracking updates
- Compliance with company SOPs and hygiene standards
Working Conditions
- Work from the factory/warehouse/dispatch unit.
- May be required to work additional hours during festive seasons or peak order periods.
- Must follow food safety, hygiene, and workplace safety guidelines.
Job Types: Full-time, Part-time, Walk-In
Pay: ₹12,000.00 - ₹20,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person
