Job Role: L3 Support - Lead Support Analyst
Job Description:
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Own and modernize endpoint management for Windows and macOS using SCCM and Intune.
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Deliver and support all software deployments, patching, and emergency updates, including rapid response to critical vulnerabilities.
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Package, update, and manage applications for automated and self-service deployment (including maintaining an internal app store).
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Engineer, test, and maintain core desktop images to ensure secure, consistent device provisioning.
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Automate and document with PowerShell, Bash, Graph API, etc. to drive efficiency and compliance.
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Educate and train support teams on all major deployments and updates.
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Enforce security baselines (OS patching, Software patching, Defender, BitLocker/FileVault) and ensure compliance is evidenced.
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Coordinate with cross-functional teams and flex work hours as needed for critical deployments
