We are seeking a highly skilled and experienced BMC Helix / Remedy ITSM Consultant to join our enterprise infrastructure team in Bangalore. In this role, you will lead the end-to-end management, support, customization, and optimization of our BMC Helix ITSM ecosystem. You will collaborate closely with cross-functional teams to build automated workflows, design modern interfaces, and ensure high platform availability.
If you are an SME in BMC Helix who thrives in a fast-paced environment and wants to own critical service management solutions, we want to hear from you.
Key Responsibilities:
- Platform Management: Lead the implementation, development, configuration, and maintenance of core BMC Helix ITSM modules (Incident, Problem, Change, Asset Management, and Smart IT).
- Customization & Workflow Design: Define and design automated workflows, approval processes, custom objects, and escalation rules within the Helix environment.
- Integrations: Design and support E2E integrations between BMC Helix and third-party tools utilizing REST APIs.
- CMDB & Discovery: Support and enhance CMDB design, data models, and discovery integrations to ensure overall data quality.
- Operational Excellence: Provide L2/L3 support, diagnose complex platform issues, and actively perform patch implementations or system upgrades.
- Collaboration: Work with stakeholders to translate business operational requirements into scalable technical platform solutions
Pay: Up to ₹2,500,000.00 per year
Application Question(s):
- How many years of hands-on experience do you have specifically with BMC Helix or Remedy ITSM?
- Are you comfortable working in a Hybrid model out of Whitefield or Bannerghatta, Bangalore? (Yes/No)
- Current ctc?
- expected ctc?
- What is your current notice period? (Look for "Immediate", "Serving Notice", or "Max 30 days")
Experience:
- BMC Helix / Remedy ITSM platforms: 5 years (Required)
Work Location: In person
