We are a growing and customer-focused organization committed to delivering exceptional service and building long-term client relationships. We are looking for a professional and confident Customer Care Executive to join our team.
Job Responsibilities
- Handle customer inquiries through calls, emails, and WhatsApp.
- Provide after-sales support and ensure customer satisfaction.
- Maintain strong relationships with existing customers.
- Resolve customer concerns professionally and efficiently.
- Coordinate with internal departments for timely issue resolution.
- Follow up with customers regarding service requests and updates.
- Maintain accurate customer records and communication logs.
- Schedule and coordinate client meetings when required.
- Ensure a high level of customer experience at all times.
Candidate Requirements
- Minimum 1 year of customer handling experience.
- Excellent communication skills in English and Hindi.
- Professional personality and customer-centric attitude.
- Strong problem-solving and interpersonal skills.
- Proficiency in MS Office, Email Communication, and CRM software is preferred.
- Ability to handle multiple customer interactions efficiently.
Preferred Skills
- Excellent Telephone Etiquette
- Customer Relationship Management
- Conflict Resolution
- Follow-Up Management
- Professional Communication
- Team Coordination
Benefits
- Fixed Salary + Performance Incentives
- Professional Growth Opportunities
- Supportive Work Environment
- Employee Recognition Programs
- Training and Career Development
- Stable Long-Term Career Opportunity
Pay: ₹18,000.00 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
