Job Description
About enCODE
enCODE is a technology-driven learning platform designed to empower students with industry-relevant skills through a phygital learning ecosystem. We are looking for energetic and target-oriented Inside Sales Associates who can connect with students, understand their requirements, introduce them to enCODE programs, and drive enrolments.
Role Overview
The Inside Sales Associate will primarily be responsible for outbound calling, lead engagement, follow-ups, counselling, and conversion.
Calling will be the major KRA of this role. The candidate should be confident speaking with students, capable of handling objections, and comfortable working with daily and monthly sales targets.
Key Responsibilities
- Make a high volume of outbound calls to prospective students from assigned leads.
- Connect with students, understand their career and learning requirements, and identify suitable programs.
- Explain enCODE courses, programs, platform benefits, pricing, and career opportunities.
- Convert interested prospects into paid students through effective counselling and follow-ups.
- Conduct timely follow-ups with interested and pending leads.
- Handle objections related to pricing, course relevance, time commitment, competition, and decision-making.
- Maintain accurate lead status, call remarks, and follow-up information in the CRM.
- Achieve assigned daily calling, conversation, follow-up, and admission targets.
- Re-engage old, missed, and non-responsive leads wherever required.
- Coordinate with the academic, marketing, and operations teams for smooth student onboarding.
- Maintain professional communication and provide a positive student experience.
- Major KRA – Calling & Sales
The candidate will be primarily evaluated on:
- Daily outbound calling volume
- Meaningful conversations/connect rate
- Lead follow-up efficiency
- Qualified leads generated
- Counselling/interaction quality
- Admission conversion
- Revenue generated
- Target achievement
- CRM discipline and timely updates
Candidate Profile
- 0–3 years of experience in Inside Sales, Telecalling, B2C Sales, EdTech Sales, Education Counselling, or Business Development.
- Freshers with strong communication and sales aptitude are welcome.
- Excellent Hindi and English communication skills.
- Confident and comfortable speaking with students over the phone.
- Strong convincing, objection-handling, and negotiation skills.
- Target-oriented and comfortable working in a high-performance sales environment.
- Good listening and interpersonal skills.
- Basic understanding of CRM and MS Office/Google Workspace.
- Self-motivated, disciplined, and willing to learn.
- Candidates from EdTech, Education Counselling, B2C Sales, Telecalling, or Inside Sales backgrounds will be preferred.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: In person
