A Hotel General Manager (GM) oversees all aspects of a property's operations. They are responsible for driving revenue, managing budgets, ensuring exceptional guest experiences, and leading staff across departments (front desk, housekeeping, food and beverage, and maintenance) to maximize profitability and property efficiency. [1, 2]Key Responsibilities
- Financial Management: Develop and execute property budgets, oversee P&L (Profit and Loss), optimize pricing strategies, and manage operational costs to achieve financial targets. [1]
- Guest Experience: Monitor guest feedback (on platforms like Google and TripAdvisor), maintain high-quality service standards, and handle escalated complaints. [1, 2]
- Operational Oversight: Ensure the smooth day-to-day running of all departments and conduct regular quality checks across rooms and amenities. [1, 2]
- Staff Leadership: Recruit, train, and develop department heads and employees, fostering a motivated and productive workplace. [1]
- Compliance & Safety: Ensure the hotel strictly adheres to local health, safety, security, and labor regulations. [1]
Pay: ₹70,000.00 - ₹125,000.00 per month
Benefits:
Work Location: In person
