Job Title: Senior IT Support & Client Success Engineer
Location: Bengaluru, India
Experience: 5+ Years
Employment Type: Full-time
About the Role
We are looking for a Senior IT Support & Client Success Engineer who can independently manage enterprise client support, critical incident resolution, vendor coordination and technical operations across REDS deployments.
The ideal candidate should combine strong IT infrastructure knowledge with excellent client communication, leadership and troubleshooting skills.
Key Responsibilities
- Own technical relationships with enterprise clients.
- Act as the primary technical SPOC for critical technical issues.
- Manage Windows Servers, Windows 10/11 and Microsoft 365.
- Troubleshoot TCP/IP, VLAN, DNS, DHCP, VPN, switches and basic firewall issues.
- Manage digital signage CMS, interactive kiosks, touch displays, LED walls, AV systems, media players, mini PCs and local servers.
- Monitor NAS, UPS, Wi-Fi and network infrastructure.
- Handle Windows Server administration, user management, file sharing, backups, storage monitoring and system health.
- Manage SSL certificates and performance optimization.
- Lead critical incident resolution and ensure SLA commitments.
- Perform RCA and prepare incident documentation.
- Coordinate with software, hardware, networking, AV and cloud vendors.
- Guide and mentor field engineers.
- Plan preventive maintenance and validate installation quality.
- Conduct final system testing and technical handover.
- Maintain SOPs, network diagrams, asset registers, incident reports and technical documentation.
- Communicate professionally with enterprise clients during critical incidents.
Required Skills
- Windows Administration
- Windows Server
- Microsoft 365
- Networking – TCP/IP, VLAN, DNS, DHCP, VPN
- Remote Troubleshooting
- SSL Certificates
- Digital Signage Platforms
- Hardware Diagnostics
- AV Systems
- Client Management
- Vendor Coordination
- Incident Management & RCA
- Leadership and Team Coordination
- Excellent written and verbal communication
Preferred Experience
Candidates with experience in any of the following will be preferred:
- Digital Signage
- Experience Centers
- Interactive Displays
- Museums
- Corporate Experience Centers
- Smart Buildings
- IoT Deployments
- AV Integration
- AI-based Interactive Systems
Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Electronics or a related field.
CCNA, Microsoft certifications or ITIL certification will be an added advantage.
Ideal Candidate
We are looking for someone who can confidently represent the organization before enterprise clients, take complete ownership during critical incidents, coordinate multiple stakeholders and ensure high uptime across mission-critical environments.
To Apply: Please share your updated CV highlighting your experience in enterprise IT support, Windows Server, networking, client management and digital/AV systems.
Pay: ₹1,000,000.00 - ₹1,300,000.00 per year
Application Question(s):
- Do you have hands-on experience with Windows Server Administration?
- Do you have 5–8+ years of experience in IT Infrastructure / IT Support?
- Do you have hands-on experience with TCP/IP, VLAN, DNS, DHCP, VPN and switch configuration?
- Do you have experience supporting enterprise clients as a technical SPOC or primary point of contact?
- Have you handled critical incidents, SLA-based support and Root Cause Analysis (RCA)?
- Do you have experience with digital signage, CMS, interactive kiosks, LED/video walls, touch displays or AV systems?
- Do you have experience coordinating with hardware/software/network/AV vendors for issue resolution?
- Have you led, guided or mentored field/support engineers?
- Are you comfortable handling client calls/meetings?
- what is your current ctc and expected ctc?
- Are you an immediate joiner
Work Location: In person
