Job Description
We are looking for a Customer Support Executive to handle student queries and provide timely support throughout their learning and admission journey.
Key Responsibilities
- Handle inbound calls and resolve student queries related to courses, admissions, fees, classes, and services.
- Provide support through calls, WhatsApp, email, and other communication channels.
- Coordinate with internal teams to resolve student issues.
- Follow up on pending requests and ensure timely resolution.
- Maintain accurate customer records and interactions in CRM.
- Handle complaints professionally and ensure customer satisfaction.
- Maintain daily support and query-resolution reports.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Experience:
- Admission Counselling: 1 year (Required)
Work Location: In person
