Key Responsibilities
Team Management
- Lead and oversee the Sellers Team, Buyers Team, and Data Listing Team.
- Set team goals, monitor performance, and ensure productivity across all departments.
- Build a positive, collaborative, and performance-driven work culture.
- Conduct regular team meetings, provide guidance, and resolve operational challenges.
Reporting & Performance Monitoring
- Maintain accurate reports and dashboards for all teams.
- Prepare and share daily, weekly, or monthly performance reports with senior management as required.
- Analyse operational data to identify trends, challenges, and opportunities for improvement.
- Track key performance indicators (KPIs) and ensure team targets are achieved.
Leadership Coordination
- Work directly with the COO and CEO to provide business updates, operational insights, and project progress.
- Execute strategic initiatives assigned by senior leadership.
- Ensure timely communication between management and operational teams.
Buyer Relationship Management
- Personally handle and coordinate with high-budget and priority buyers.
- Understand their requirements and ensure timely fulfillment through internal teams.
- Deliver a premium customer experience to strengthen long-term business relationships.
Technology & Process Improvement
- Collaborate with the IT Team to enhance the company's website and CRM platform.
- Identify system improvements that simplify internal operations and improve the customer experience.
- Participate in testing, feedback, and implementation of new features.
Business Growth & Innovation
- Proactively recommend new ideas, business strategies, and operational improvements to senior management.
- Work with leadership and the IT Team to implement innovative solutions that support business growth.
- Identify opportunities to improve customer satisfaction, operational efficiency, and revenue generation.
Cross-Functional Coordination
- Ensure seamless communication between Sales, Operations, IT, Marketing, and Management teams.
- Resolve escalations and ensure smooth execution of business processes.
- Support business expansion initiatives and new operational projects.
Required Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving skills.
- Strong analytical and reporting capabilities.
- Experience with CRM systems, Microsoft Excel, and business reporting tools.
- Ability to manage multiple teams and priorities effectively.
- Customer relationship management and negotiation skills.
- Process improvement and project coordination experience.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 3–7 years of experience in business development, operations management, sales management, or a similar leadership role.
- Experience in the real estate industry is preferred but not mandatory.
Key Performance Indicators (KPIs)
- Performance and productivity of the Sellers, Buyers, and Data Listing Teams.
- Buyer satisfaction, particularly for high-value clients.
- Timeliness and accuracy of management reports.
- Website and CRM improvement initiatives successfully implemented.
- Team engagement and retention.
- Operational efficiency and process improvements.
- Achievement of business growth and revenue targets.
- Successful execution of strategic projects assigned by leadership.
Working Relationships
- Chief Executive Officer (CEO)
- Chief Operating Officer (COO)
- Sellers Team
- Buyers Team
- Data Listing Team
- IT Team
- Marketing Team
- Sales Team
- High-Value Buyers
Preferred Attributes
- Strong leadership presence with the ability to inspire teams.
- Results-oriented and highly organized.
- Customer-centric mindset with excellent relationship-building skills.
- Proactive, innovative, and adaptable to change.
- High level of integrity, accountability, and professionalism.
Pay: ₹22,000.00 - ₹60,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
