A Telecaller in healthcare serves as the primary communication link between patients and medical providers. They manage inbound and outbound calls to schedule appointments, coordinate care, and explain medical services. This role requires high empathy, strong communication, and the ability to maintain strict patient confidentiality. [1, 2, 3]Key Responsibilities
- Appointment Scheduling: Book, reschedule, and confirm doctor consultations, diagnostics, and treatments.
- Patient Follow-ups: Call patients for post-operative checks, preventive care reminders, and medication tracking.
- Inquiry Handling: Answer questions regarding hospital services, health packages, doctors' availability, and insurance processes.
- Database Management: Accurately log patient details, call outcomes, and feedback into the hospital's CRM or billing software.
- Emergency Coordination: Triage urgent calls and route them quickly to the appropriate medical staff or triage desk.
Pay: ₹16,000.00 - ₹18,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
