Front Office Executive
Location: Ernakulam
Industry: EdTech
Job Type: Full-time
Job Summary
We are hiring a Front Office Executive for our EdTech company in Kozhikode. The candidate will be responsible for managing front desk activities, handling student and parent inquiries, coordinating admissions support, and ensuring a professional customer experience.
Key Responsibilities
- Manage front desk operations and welcome visitors
- Handle phone calls, WhatsApp messages, and walk-in inquiries
- Provide course and admission information to students and parents
- Coordinate appointments, follow-ups, and daily office activities
- Maintain inquiry records, student data, and office documents
- Support the admissions and operations team
- Ensure a clean and professional reception area
Required Skills
- Excellent communication and interpersonal skills
- Basic computer knowledge (MS Office, Email, Excel)
- Good organizational and multitasking abilities
- Professional attitude and customer service mindset
Eligibility
- Any Graduate / Diploma
- Freshers and experienced candidates can apply
KPIs / Performance Metrics
- Inquiry response time
- Student follow-up completion rate
- Accuracy of records and data entry
- Visitor/student satisfaction
- Punctuality and attendance
- Support in inquiry-to-admission conversions
Preferred Candidate
- Friendly and confident personality
- Ability to work in a fast-paced environment
- Prior front office or customer support experience is an advantage
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
