Job Description – Telemarketing ExecutiveJob Title:
Telemarketing Executive
Department:
Sales & Marketing
Reporting To:
Sales Manager / Business Development Manager
Job Summary:
The Telemarketing Executive is responsible for generating business opportunities by contacting potential and existing customers over the phone. The role involves promoting the company's products and services, qualifying leads, scheduling appointments for the sales team, maintaining customer relationships, and achieving sales targets.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Introduce and promote the company's products and services.
- Generate qualified leads and schedule appointments for the sales team.
- Follow up on customer inquiries, quotations, and pending orders.
- Maintain accurate customer records in the CRM system.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Understand customer requirements and provide appropriate product information.
- Handle customer objections professionally and effectively.
- Coordinate with the sales and service teams for customer support.
- Build and maintain strong customer relationships.
- Prepare daily call reports and submit progress updates.
- Stay updated on company products, pricing, and promotional offers.
Qualifications:
- Graduate in any discipline (preferred).
- 1–3 years of experience in telemarketing, telesales, or customer service.
- Freshers with excellent communication skills may also apply.
Skills Required:
- Excellent verbal communication skills.
- Strong persuasion and negotiation abilities.
- Good listening and interpersonal skills.
- Basic computer knowledge (MS Office and CRM software).
- Ability to work under pressure and achieve targets.
- Good organizational and time management skills.
- Positive attitude and customer-focused approach.
Key Performance Indicators (KPIs):
- Number of outbound calls made per day.
- Qualified leads generated.
- Appointments scheduled.
- Conversion rate.
- Revenue generated through telemarketing activities.
- Customer satisfaction and follow-up effectiveness.
Preferred Attributes:
- Self-motivated and energetic.
- Goal-oriented with a strong sales mindset.
- Ability to work independently and as part of a team.
- Professional telephone etiquette.
- Willingness to learn and adapt to new products and sales strategies.
Pay: ₹8,880.55 - ₹10,000.00 per month
Work Location: In person
