Technical Support Engineer – Industrial IoT
About Us
Lateral Emsoft Pvt. Ltd. is a fast-growing Industrial IoT company delivering smart monitoring and automation solutions for Cold Storages, Food Processing, Pharma, Dairy, QSR Chains, Warehouses, and Industrial Facilities.
Our Industrial IoT platform enables customers to monitor temperature, humidity, refrigeration systems, energy consumption, and critical assets in real time, helping improve compliance, reduce product loss, optimize energy usage, and enhance operational efficiency.
Position
Technical Support Engineer – Industrial IoT
Key Responsibilities
- Handle customer calls, emails, and WhatsApp support for technical issues and service requests.
- Provide first-level technical support for Industrial IoT devices and cloud applications.
- Register, track, and close customer complaints and service requests.
- Coordinate with field service engineers for installations, preventive maintenance, and breakdown visits.
- Maintain service reports, customer records, AMC details, and support documentation.
- Monitor pending service calls and ensure timely resolution.
- Maintain inventory of service spare parts, replacement devices, SIM cards, and accessories.
- Coordinate with Production, Quality, Stores, and R&D teams for issue resolution.
- Assist customers with device configuration, troubleshooting, firmware updates, and cloud portal support.
- Prepare daily, weekly, and monthly service reports and MIS.
- Ensure high customer satisfaction through prompt and professional communication.
Candidate Requirements
- Diploma/B.E./B.Tech in Electronics, Electronics & Telecommunication, Instrumentation, or related field.
- 1–3 years of experience in Technical Support, Customer Service, Service Coordination, or Industrial IoT support.
- Basic knowledge of electronic circuits, IoT devices, GSM/GPS/Wi-Fi communication, and networking.
- Good troubleshooting and problem-solving skills.
- Proficiency in MS Excel, Word, and email communication.
- Excellent verbal and written communication skills in English and Hindi.
- Strong customer handling and relationship management skills.
- Good documentation, reporting, and inventory management skills.
- Ability to work under pressure and manage multiple customer requests simultaneously.
- Positive attitude, patience, and willingness to learn new technologies.
Salary: As per company standards and candidate qualifications.
Location: Navi Mumbai
Contact: 7304066455
Email: [email protected]
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
