The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, processing orders, and ensuring a positive customer experience. The role involves coordinating with sales, logistics, and distribution teams to provide timely support and maintain customer satisfaction.
Key Responsibilities:
* Respond to customer calls, emails, and queries professionally.
* Handle customer complaints and ensure prompt resolution.
* Process and track customer orders and deliveries.
* Coordinate with sales, warehouse, and logistics teams to resolve issues.
* Maintain accurate customer records and interaction details.
* Provide product information and support to customers.
* Follow up on customer feedback and service requests.
* Prepare customer service reports and update management regularly.
* Ensure compliance with company policies and service standards.
Requirements:
* Bachelor’s degree in any discipline.
* Good communication and interpersonal skills.
* Proficiency in MS Office and customer service tools.
* Ability to handle multiple tasks and work under pressure.
* Prior experience in FMCG customer service is preferred.
Skills Required:
* Customer relationship management
* Problem-solving skills
* Communication skills
* Time management
* Attention to detail
* Team collaboration
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
