About the Role
We are looking for a highly driven Operations Associate in building and scaling the Partner Success function for a video call operations platform.
This is not a routine operations role. As one of the early members of the team, you will play a key role in shaping how we hire, train, support, and grow our partner ecosystem.
If you enjoy solving problems, building processes from scratch, working with data, and taking ownership beyond your job description, this role is for you.
What You'll DoPartner Operations
- Support end-to-end partner onboarding and activation.
- Coordinate training sessions and partner communications.
- Track partner progress and ensure timely follow-ups.
- Maintain operational trackers and documentation.
Process Building
- Help design and improve operational workflows.
- Document SOPs, playbooks, and process guidelines.
- Identify operational bottlenecks and recommend improvements.
- Standardize recurring tasks to improve efficiency.
Quality & Partner Success
- Monitor partner performance and identify improvement areas.
- Conduct quality reviews of partner interactions (as required).
- Support coaching initiatives by identifying common partner challenges.
- Track compliance-related observations and escalate risks proactively.
Data & Insights
- Analyze operational data and identify trends.
- Prepare daily and weekly performance reports.
- Build dashboards and trackers to support decision-making.
- Convert observations into actionable recommendations.
Cross-functional Collaboration
- Work closely with Product, Support, and Operations teams.
- Share partner feedback to improve product experience.
- Coordinate execution of new operational initiatives.
Who We're Looking For
We're looking for someone who enjoys figuring things out rather than waiting for instructions.
The ideal candidate should:
- Be highly organized and detail-oriented.
- Be comfortable working in an ambiguous, fast-paced environment.
- Have excellent analytical and problem-solving skills.
- Think in terms of systems and processes rather than one-off fixes.
- Take ownership and drive work independently.
- Learn quickly and adapt to changing priorities.
- Communicate clearly with both internal teams and partners.
- Be proactive in identifying issues before they become problems.
- Bring ideas and challenge existing ways of working with data and logic.
- Comfortable Speaking and understanding English and Hindi(mandate)
- Immediate joiners will be prefferred.
Preferred Skills
- 1–3 years of experience in Operations, Business Operations, Program Management, Partner Operations, or similar roles.
- Strong proficiency in Google Sheets or Microsoft Excel.
- Comfortable working with large datasets and creating reports.
- Basic understanding of process documentation and SOP creation.
- Strong written and verbal communication skills.
- Experience working with cross-functional teams is a plus.
What Success Looks Like
Within the first few months, the Operations Associate should be able to:
- Independently manage day-to-day partner operations.
- Identify process gaps and propose practical improvements.
- Build and maintain operational trackers with minimal supervision.
- Produce meaningful insights from operational data.
- Take ownership of assigned projects from planning through execution.
- Contribute to building scalable processes for the Partner Success function.
What We're Really Looking For
This role is ideal for someone who wants to build, not just execute.
We value people who:
- Ask "Why?" before "How?"
- Solve problems instead of escalating every issue.
- Take initiative without waiting for instructions.
- Think from first principles and challenge assumptions.
- Balance speed with attention to detail.
- Are excited by the opportunity to build something from the ground up.
If you enjoy creating order from chaos and want to help shape the future of a fast-growing product, we'd love to hear from you.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
