Position:Regional Manager
Division:Mobility (CRD)
Location:Mumbai
No. of Relevant Experience:8 - 12 Years
Role Description:
This is a senior role, and we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations in the Mumbai & Gujarat region. The Area Manager will play a catalytic role in improving business growth through sales & operational efficiency. He/She should bring the best business management practices of the Travel Industry aimed at driving business growth.
Key Responsibilities:
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Improve regional market share and drive top-line growthfor the region (Mumbai & Gujarat) while meeting the bottom-line targets/guidelines as well.
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Manage overall P&L of the region(Mumbai & Gujarat).
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Deliver budget for the regionand manage overall operations for the region (Mumbai & Gujarat).
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Plan and implement winning strategiesfor the regional market in line with the overall growth projection for the business.
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Retain existing customersand expand the new customer base by acquiring new corporate clients.
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Support operations and sales teamswith information and understanding of the rapidly changing competitive landscape, customer needs, preferences, etc.
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Ensure quality standardsof process are maintained.
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Ensure adherence to company policieswith respect to clients and employees, and compliance with statutory obligations.
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Develop and sustain strong partner relationshipsby delivering superior customer services and value-added services.
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Monitor receivablesas per norms.
Key Deliverables:
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Operational efficiencies to maintain quality standards.
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Increase market share of ITH in the region (Mumbai & Gujarat).
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Greater customer satisfaction & strengthened business results.
Competencies:
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Sound understanding of Mobility Business (Corporate Car Rental) and strong quantitative and conceptual abilities.
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Setting and achieving aggressive revenue and profitability targets.
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Sound understanding of corporate customers` segment needs and behavior.
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Strong understanding of mobility product trends and success factors.
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Must possess excellent communication skills and the ability to successfully interact at all levels.
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Strong operation and leadership skills.
Educational Qualification:
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MBA Preferred.
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Graduate / Diploma in Travel / Tourism.
Experience:
Minimum 10-15 years of experience in the mobility industry, of which 4-5 years should be as a Regional Manager in a reputed car rental company, with a stellar track record of success to his/her credit.
