- Manage multiple teams spread across various locations delivering account objectives
- Lead and manage Sales Operations teams across Inside Sales and Sales Support
- Own work allocation and capacity planning to meet productivity and SLA targets
- Oversee daily delivery performance including quality accuracy and turnaround time
- Drive people management activities including goal setting coaching and engagement
- Review team outputs to ensure compliance with sales operating models
- Act as primary escalation point for process and client level issues
- Participate in client and stakeholder meetings providing delivery updates
- Lead CSAT improvement initiatives through proactive issue resolution
- Drive automation initiatives and process discovery programs
- Ensure audit readiness governance compliance and risk controls
- Govern knowledge management documentation and training plans
- Prepare MIS dashboards and executive level performance reports
- Support incentive and compensation tracking through accurate reporting
- Collaborate with Finance IT Quality and Risk teams
- Provide operational inputs for transitions and solution discussions
- Worked in Hi Tech component manufacturing distribution Industry within BPM environment and possess good understanding on QTC domain
- Strong people management and delivery leadership
- Sales operations SLA governance experience
- Exposure to ERP BI and workflow tools
- Financial and productivity understanding
S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM
