Job Description
Job TitleChief Manager – Human ResourcesLocationGurugramDepartmentHuman ResourcesFunctionBancaReporting toZonal HR - BancaBand4BFunction Summary
The HR is responsible for managing the zone for the entire channel(s) allocated to the incumbent. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high performance and positive work culture.
Job Summary
The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels.
KEY RESPONSIBILITIES: -
Recruitments and Selection:
Responsible for recruitment and selection of frontline sales people.
Identifying low cost hiring sources
Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
Tracking of hiring to ensure year end manpower plans are met.
Joining On-Boarding:
Responsible for smooth on-boarding of new hires
Ensuring timely generation of Emp Codes
Ensuring timely generation of appointment letters
Coordination and ensuring attendance for HR Induction and orientation program.
HR Operations:
Ensuring proper and complete documentation post selection of candidates.
Collection of all reqd pre-joining documents.
Collection of Joining kit/post joining documents from the candidates.
Ensuring timely dispatch of Joining KITs to HO.
Leave and Attendance management for new joinees
HRIS:
Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
Publishing HR dashboards and attrition analysis data to business stakeholders.
Query and Grievance Management:
As HR SPOC, responsible for managing employee related queries and their resolution.
Ensuring proactive employee communication on process and policies.
Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
Track employee escalations and take proactive steps to control escalations.
Exit Management:
Keeping track of all exits happening within the zone
Conducting exit interviews of Front line sales employees and doing attrition analysis.
Timely inputs to HR Ops team for Stop salary and processing of FF Settlement.
Staffing:
Managing vendor payment and liasioning with HO for the same.
Manage IJP roll out and closure on system, send regret and congratulatory mails.
Drive sourcing through Employee referrals and Portals
MDP:
Responsible for collating the MDP nominations for the Zone.
Tracking ensuring 100% adhrerence to the nomination
Coordinating Bhandan logistics, nomination etc.
Engagement:
Connect up with top bottom FOS
Pulse/ Kenexa/ Bottoms Upcalls with FOS
.
CARS Management:
Salary Issues
Incentive
CMOB etc
.
Key skills required
Strong Communication and Relationship Management skills
Ability to influence and align
High Process Orientation
Strong Analytical skill
Strong business understanding
