Key Responsibilities:1. Patient Registration & Appointment Handling
- Register new patients and update existing patient records in HIS.
- Schedule, reschedule, and cancel appointments.
- Ensure accurate data entry of patient demographics and clinical details.
- Maintain confidentiality of patient information.
2. Billing & Payment Coordination
- Generate OP/IP bills as per hospital tariff.
- Collect payments (cash/card/UPI/insurance) and issue receipts.
- Coordinate with insurance/TPA desk for cashless approvals.
- Verify billing details before submission.
3. Patient Assistance & Customer Service
- Greet and guide patients/attenders courteously.
- Address patient queries regarding consultation timings, procedures, and services.
- Coordinate with nursing, lab, radiology, and consultants for patient flow.
- Handle complaints professionally and escalate when required.
4. Communication & Coordination
- Coordinate with doctors for appointment updates.
- Inform patients about delays or changes in schedule.
- Communicate admission and discharge updates to relevant departments.
5. Documentation & Records
- Maintain daily OP/IP census records.
- Ensure proper filing of forms and consent documents.
- Prepare daily collection reports and submit to accounts.
6. Compliance & Quality
- Follow NABH guidelines related to patient rights and confidentiality.
- Maintain front office decorum and professional standards.
- Adhere to hospital SOPs and emergency protocols.
Required Qualifications:
- Any Graduate (B.Com / BBA / BA preferred)
- Diploma in Hospital Administration (preferred)
- 0–2 years experience in hospital front office (Freshers can apply)
Required Skills:
- Good communication skills (English & Tamil mandatory)
- Basic computer knowledge (MS Office, Hospital Information System)
- Customer service orientation
- Multitasking ability
- Presentable and professional appearance
- Ability to handle stressful situations calmly
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,412.85 - ₹21,242.16 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
