A Service Advisor at Maruti Suzuki acts as the primary link between customers and the workshop, responsible for greeting customers, understanding vehicle issues, creating job cards, and providing cost estimates. They ensure customer satisfaction by monitoring repair progress, conducting quality checks, and delivering vehicles on time, while meeting service revenue targets.
- Customer Interaction: Greet customers, understand vehicle service/repair needs, and act as the main point of contact.
- Job Card Management: Accurately prepare job cards, documenting customer complaints, vehicle condition, and service requirements.
- Technical Advising & Estimation: Advise on necessary repairs, maintenance schedules, and provide detailed, transparent cost estimates for approval.
- Workshop Coordination: Coordinate with technicians to ensure quality, timely repair completion, and adherence to Maruti Suzuki service standards.
- Quality Control & Delivery: Conduct final quality checks and explain the work completed to customers upon delivery.
- Sales & Retention: Promote value-added services, Annual Maintenance Contracts (AMC), and accessories.
- Complaint Handling: Address customer inquiries and complaints professionally to maintain a high Customer Satisfaction Index (CSI). Indeed +5
Required Qualifications & Skills
- Education: Generally requires a Diploma or Graduate degree, often in Mechanical or Automobile Engineering.
- Experience: Usually 1-5 years of experience in automobile service, with senior roles requiring more experience.
- Skills: Strong communication (verbal/written), customer service, technical knowledge of vehicle repair, and problem-solving skills.
- Software: Proficiency in MS Office and specialized service management software (like MSIL's OAS) is preferred. Indeed +6
Job Details & Environment
- Working Hours: Full-time, typically Monday to Saturday, often with flexible or long hours.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Pay: From ₹10,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
