Job Description – Jewellery Sales Associate
Job Title: Jewellery Sales Associate
Experience: 2–5 Years
Qualification: 12th Pass / Graduate (Preferred)
Industry: Jewellery Retail / Luxury Retail
Employment Type: Full-Time
Job Summary
We are looking for a customer-focused and enthusiastic Jewellery Sales Associate to join our retail team. The ideal candidate should have experience in jewellery, luxury retail, or premium retail sales, with excellent communication and customer service skills. The candidate will be responsible for assisting customers, achieving sales targets, and delivering an exceptional shopping experience.
Key Responsibilities
- Welcome and assist customers in selecting gold, diamond, silver, platinum, and gemstone jewellery.
- Understand customer requirements and recommend suitable jewellery products.
- Build and maintain strong customer relationships to encourage repeat business.
- Achieve individual and store sales targets.
- Explain product features, pricing, purity, certifications, and exchange policies to customers.
- Cross-sell and upsell jewellery and related accessories.
- Maintain attractive product displays and ensure showroom cleanliness.
- Handle billing coordination, customer inquiries, and after-sales support.
- Assist in inventory management, stock verification, and merchandising.
- Follow company policies regarding security, cash handling, and customer service.
Required Skills
- Strong communication and interpersonal skills.
- Excellent customer handling and relationship-building abilities.
- Sales negotiation and convincing skills.
- Knowledge of jewellery products, gemstones, hallmarks, and diamond certifications is preferred.
- Basic computer and billing software knowledge.
- Positive attitude with a passion for retail sales.
Eligibility
- Minimum 1 year of experience in jewellery retail sales (preferred).
- Experience in luxury retail, fashion retail, or premium retail may also be considered.
- Comfortable working in rotational shifts and weekends.
- Well-groomed personality with professional etiquette.
Preferred Experience
Candidates with experience in brands such as:
- Tanishq
- CaratLane
- Kalyan Jewellers
- Malabar Gold & Diamonds
- Joyalukkas
- Jos Alukkas
- PNG Jewellers
- Senco Gold & Diamonds
- PC Jeweller
- BlueStone
- Candere
- ORRA
- Khazana Jewellery
- Bhima Jewellers
- Lalithaa Jewellery
- Tribhovandas Bhimji Zaveri (TBZ)
Key Performance Indicators (KPIs)
- Monthly sales target achievement
- Customer satisfaction and repeat business
- Conversion ratio
- Upselling and cross-selling performance
- Product knowledge and customer service quality
Salary: As per company standards + Incentives + Benefits (where applicable)
Location: Multiple Locations / As per Business Requirement
Pay: ₹10,767.95 - ₹28,836.44 per month
Benefits:
Work Location: In person
